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Logs, Recordings, and Snapshots

Here we cover moving files to/from a system, including where to find them and some tools to use.

FileZilla​

The files in this topic are often handled using FTP/SFTP. If you do not have your own solution for FTP, FileZilla is a good option.

https://filezilla-project.org

Prerequisites​

When using (S)FTP, you’ll need to ensure,

  • Enable SFTP is checked – found in Security Manager
  • Your user account has FTP permissions

security manager

Version 8 and later​

Configure a site in FileZilla for SFTP

sftp setup

Version 7 and eariler​

Configure a site in FileZilla for FTP

ftp setup

Recordings​

Recordings are stored in different locations between version 7 and 8, but the files/formats will look similar.

Version 8 and later​

Recordings are found in the folder /netacquire/disk2/recordings

na8 folder

Version 7 and earlier​

Change to the D: drive to find the recordings. Folders hold the contents of the recordings (may be multiple files).

na7 folder

Saved Configurations (Snapshots)​

Saved configurations are part of the Registry, but can be moved via (S)FTP as well. For material regarding using registry to transfer, see Snapshots (part2).

Caveat: When you upload a snapshot with FTP, the registry must be refreshed. Refresh synchronizes the registry with the disk contents.

Version 8 and later​

Configurations are found at /netacquire/registry/netacq/server/configurations

Version 7 and earlier​

Configurations are found at C:\netacq\server\configurations

Refresh Registry​

First, from your server’s menu, open System Management -> Registry Editor

registry editor

Right click on the Configurations folder and click Refresh

refresh branch

The configuration is now available to the system.

Logs​

Version 8 and later​

There are multiple log files that you, or NetAcquire tech support, may desire.

  • /var/log/netacquire – NetAcquire application logs, including audit log
  • /var/log/httpd – Apache logs
  • /var/log – kernel and other logs at this level

Version 7 and earlier​

The single log file can be found at C:\netacq\server\Log\natrace.txt

See part 2 for how to use registry editor for snapshots